Frequently Asked Questions
#I’m currently a member, where does my existing membership stand?
Patrons who held a membership on 10 June 2024 will continue to receive the benefits of their membership until 31 December 2024. If you hold a membership that expires post-31 December 2024, please reach out to the Memberships team for a personal conversation on how you may be able to transition to the new program.
#Are memberships rolling or for a specific period?
All memberships are valid for one calendar year (1 Jan – 31 Dec) and must be renewed ahead of the following calendar year for ongoing access to benefits. Activation and expiry dates are viewable on your digital membership card or in the Member Portal.
# Do you offer payment plans and how do they work?
We offer a four-instalment payment plan for all Memberships. Payment plans are only available on request and must be organised with the Memberships team directly over the phone or in person. Where a membership is purchased on a payment plan the membership is active from receipt of the first payment instalment.
#How do I register for events and stay up to date?
Registration for events will open when the 2025 Season is launched later this year. Once open, bookings can be made via the Member Portal.
#I’m a previous subscription ticket holder, will I still get priority access for 2025?
Yes! Existing subscription holders, donors and now members will be invited to book their 2025 season package from the moment our new season launches – before bookings opening for the general public.
We are in the process of finalising our plans for the 2025 season launch and will be able to share the priority booking period and launch dates with you very soon - hopefully this week.
#How do I add my digital card to my phone and where can I find it?
Within 1 business day of purchasing a membership you will receive a welcome email and inviting you to download your digital card. Once downloaded, your digital card will live in your smartphone’s wallet.
#I prefer not to/am unable to use a digital membership card, what can I do?
By default, all members will receive a digital membership card sent to the email address you provide. Please contact us directly if you require a physical card alternative.
#Can I extend my membership inclusions and benefits to friends?
No. Your membership is an individual membership, and benefits only apply to the member named on the card.
#How do I cancel my membership?
You can cancel your membership at any time and will continue to have access to your benefits through to the end of your billing period. Please note once purchased memberships are non-refundable, transferable, exchangeable or redeemable for cash.
#Who can I talk to about my membership?
We always welcome a personal conversation with our members. Please contact the Membership team on (07) 3013 6666 or email us. Alternatively, we would love to see you at our home, the Thomas Dixon Centre.
#Discover more
Memberships
Memberships are a great way to show your support of Queensland Ballet, while receiving exclusive benefits throughout the year.
Terms and Conditions
Please ensure you have read and agree to the Terms and Conditions before purchasing a Membership or registering for a Membership event.
Support us
As a not-for-profit charity, it is the overwhelming generosity of our donors that enables us to enrich lives both onstage and off through the gift of ballet.
